Delivery

Do you offer next day delivery?

We are using a third party delivery partner to get our cakes out to you.

For next day deliveries, you need to put in your order before 3pm the day before or before 3pm on Friday for the weekend.

How much does it cost for delivery?

Our standard delivery pricing:

- 0-8 km of pickup location = $12.99

- 8-18 km of the pickup location = $20.99

- More than 18 km of the pickup location = $29.99

This covers all of Sydney metro and selected suburbs. They're flat fees, no hidden costs, no nasty surprises. All orders must be placed by 12pm the day before.

Can I choose a specific delivery time?

Unfortunately not. We cannot guarantee a specific delivery time as our drivers map out the best delivery route for maximum efficiency. Orders will be delivered between 10am - 7pm.

On the delivery day, our delivery driver will contact the customer (multiple times if needed) and will wait for a reasonable amount of time at the delivery address.

If we aren't able to deliver your order in these circumstances, no refunds will be given and a re-delivery fee will occur.

Which suburbs do you deliver to?

Our delivery areas cover all these postcodes: 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2747-2751, 2759-2764, 2766-2774.

My Order

How can I cancel my order?

If you wish to cancel your order, please note that it must be done 24 hours ahead of your scheduled pickup date. We will not be able to refund your purchase if it is cancelled within the 24 hour window.

Please note that if you have ordered a Chocolate Plaque with your cake and wish to cancel your order, this must be done 48 hours ahead of your scheduled pickup date. The same applies for all delivery orders.

To cancel your order, please contact us via email or by calling us.

Pick-up Options

Can I order for same day pick-up?

Yes, you may order any cake to pick up on the day - however, this is entirely dependent on stock availability. If we run out on the day, there will be a "sold out" sign.

However, if you urgently need to order a cake on the day, the best way to contact us is through our store's email info@onticopatisserie.comor by calling/messaging us 0452132332.

What are my pick-up options?

Simply come to our store located on Pitt Street to pick up your cake!

Alternatively, for the convenience of our customers who have booked a cake and are driving to our store, we do offer kerbside pick up near the shop. This means that customers may stop near our location and call us upon their arrival. Payment can be made while you are in your car and our staff will come out to 'drop-off' the cake.

Please note: In the checkout page, you will be prompted to enter a "shipping address". This is just something that is required to process your order and we will not be delivering your order.

Allergens

All of our cakes are made in a kitchen that handles eggs, milk, flour and other tree nuts so there may be traces in the product.
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