Cake Delivery & FAQs | Ontico Patisserie Sydney

We deliver Monday to Saturday, typically between 10AM – 5PM.

Orders must be placed before 2PM for next-day delivery.

We deliver within a 15km radius from our Sydney CBD or Rhodes store. Check your address at checkout to see if you're in our delivery zone! 🚗🎂

We offer a flat $15 delivery fee across Sydney—no surprises, just sweet convenience!

Deliveries are made between 10 AM – 5 PM, but we can’t guarantee an exact time within that window.

On the delivery day, we'll contact you to confirm the recipient's availability. Please note that if we can't reach the recipient, we'll hold onto the cake until confirmation.

When our delivery driver is nearby, they'll get in touch with the recipient (multiple times if needed) and wait for a maximum of 10 minutes at the delivery address.

In case we face difficulties delivering your order under these circumstances, we won't be able to offer refunds, and a re-delivery fee will apply.

Yes! We can deliver to restaurants, venues, offices, and more, but please let us know in advance and provide the recipient’s details (concierge or venue contact) to ensure a smooth delivery. 🎂🏢

Absolutely. Pick-up is available during store hours from either of our locations:

• Sydney CBD
• Rhodes

Just select your pick-up location and time during checkout.

Yes, you can order any cake for same-day pickup, but availability is subject to stock levels. If we're out of stock, a "sold out" sign will be displayed.

For urgent same-day orders, please contact us via email at info@onticopatisserie.com or by calling or messaging Ontico City 0452 132 332, Ontico Rhodes 0451 715 232

Pick-up is available Monday to Sunday during store hours.

You’ll select your pick-up date and time at checkout.

We recommend pre-ordering to guarantee availability, especially for larger or signature cakes.

However, a small selection is usually available in-store each day.

We require at least 24 hours’ notice for any order updates. Contact us as soon as possible, and we’ll do our best to assist—changes may not be possible if your order is already being prepared or out for delivery. 🎂📦✨

Please refrigerate your cake as soon as you receive it.

We recommend consuming within 2 days for best flavour and texture

Not at this time.

However, you can request a small personalised plaque or message card — simply leave a note at checkout.

We offer some flourless options, but please note:

All of our cakes are prepared in a kitchen that processes milk, eggs, flour, and various nuts. As such, traces of allergens may be present in any product.

If you have specific dietary requirements or allergies, please ask our staff directly or check product details carefully before ordering.