Delivery
Do you offer next day delivery?
Yes, we've partnered with a third-party delivery service to ensure your cakes reach you promptly. Please keep in mind the following:
- We will deliver to your doorstep; however, the recipient of the cake should also be available to meet the delivery person at the curbside if necessary.
- On the delivery day, we will send a delivery time confirmation message via text just before the cake is on the way. If the recipient is unable to respond, the delivery will be temporarily held until the recipient confirms that someone is available to receive the cake.
- For next-day deliveries, please place your order before 6 pm the day before or before 6 pm on Friday for weekend deliveries.
For same-day delivery requests, please contact the store at 0452 132 332. We'll do our best to assist your needs promptly.
How much does it cost for delivery?
Our standard delivery pricing:
- 0-3 km of pickup location = $12.99
- 3-5 km of pickup location = $18.99
- 5-8 km of pickup location = $22.99
- 8-10 km of the pickup location = $26.99
- 10-15 km of pickup location = $32.99
They're flat fees, no hidden costs, no nasty surprises. All orders must be placed by 6pm the day before.
Can I choose a specific delivery time?
You have the option to choose your preferred delivery time window from
- 9 AM to 1 pm
- 1 PM to 6 PM
On the delivery day, we'll contact you to confirm the recipient's availability. Please note that if we can't reach the recipient, we'll hold the delivery until confirmation.
When our delivery driver is nearby, they'll get in touch with the recipient (multiple times if needed) and wait for a maximum of 10 minutes at the delivery address.
In case we face difficulties delivering your order under these circumstances, we won't be able to offer refunds, and a re-delivery fee will apply.
My Order
How can I cancel my order?
If you wish to cancel your order, please note that it must be done 24 hours ahead of your scheduled pickup date. We will not be able to refund your purchase if it is cancelled within the 24 hour window.
Please note that if you have ordered a Chocolate Plaque with your cake and wish to cancel your order, this must be done 48 hours ahead of your scheduled pickup date. The same applies for all delivery orders.
To cancel your order, please contact us via email or by calling us.
Pick-up Options
Can I order for same day pick-up?
Yes, you can order any cake for same-day pickup, but availability is subject to stock levels. If we're out of stock, a "sold out" sign will be displayed.
For urgent same-day orders, please contact us via email at info@onticopatisserie.com or by calling or messaging Ontico City 0452 132 332, Ontico Rhodes 0451 715 232
What are my pick-up options?
Simply visit our store to pick up your cake!
Alternatively, for your convenience, we offer curbside pickup(City store only) for customers who have pre-ordered a cake and are driving to our store.
Please note: During checkout, you'll be asked to enter a "shipping address." This is only required for order processing, and we will not be delivering your cake.