All of our cakes are made in a kitchen that handles eggs, milk, flour, peanuts, and tree nuts, so trace amounts may be present in the product. Additionally, some cakes may have nuts in the top decoration. Please check with our friendly staff for the most up-to-date dietary information.
Delivery
Do you offer next day delivery?
Yes! Place your order before 6 PM, and we’ll deliver it the next day between 10 AM – 5 PM.
How much does it cost for delivery?
We offer a flat $15 delivery fee across Sydney—no surprises, just sweet convenience!
Can I choose a specific delivery time?
Deliveries are made between 10 AM – 5 PM, but we can’t guarantee an exact time within that window.
On the delivery day, we'll contact you to confirm the recipient's availability. Please note that if we can't reach the recipient, we'll hold onto the cake until confirmation.
When our delivery driver is nearby, they'll get in touch with the recipient (multiple times if needed) and wait for a maximum of 10 minutes at the delivery address.
In case we face difficulties delivering your order under these circumstances, we won't be able to offer refunds, and a re-delivery fee will apply.
Where do you deliver?
We deliver within a 15km radius from our Sydney CBD or Rhodes store. Check your address at checkout to see if you're in our delivery zone! 🚗🎂
Do you deliver to restaurants, venues, offices, concierges etc?
Yes! We can deliver to restaurants, venues, offices, and more, but please let us know in advance and provide the recipient’s details (concierge or venue contact) to ensure a smooth delivery. 🎂🏢
My Order
What if my plans change and I need to update my order?
We require at least 24 hours’ notice for any order updates. Contact us as soon as possible, and we’ll do our best to assist—changes may not be possible if your order is already being prepared or out for delivery. 🎂📦✨
Pick-up Options
Can I order for same day pick-up?
Yes, you can order any cake for same-day pickup, but availability is subject to stock levels. If we're out of stock, a "sold out" sign will be displayed.
For urgent same-day orders, please contact us via email at info@onticopatisserie.com or by calling or messaging Ontico City 0452 132 332, Ontico Rhodes 0451 715 232
What are my pick-up options?
You can pick up your order from either our Sydney CBD or Rhodes store. Simply select your preferred location at checkout and swing by at your chosen time!